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As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in retail, petro-convenience, shipping and delivery, are getting creative, reconsidering how to continue to...
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Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
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We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
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January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
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The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
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Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
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Guest Post by Annette Franz, CCXP
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Guest post by Jim Bass, Designing the Difference
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We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...
