3 min read
Measuring Customer Experience During a Global Crisis (Part 2)
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission to enter a store.
2 min read
Do Something Great with Customer Feedback (Webinar Recap)
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
2 min read
Experiences that Matter - Volume II
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
3 min read
Changes in Consumer Habits | Convenience Stores and Gas Stations
This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in...
3 min read
Changes in Consumer Habits | A Look at the Restaurant Industry
At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future...
2 min read
Changes in Consumer Habits | Download the Report
At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better...
2 min read
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
2 min read
Experiences that Matter
Intouch Customer Success Stories At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant,...
4 min read
Protecting Your Brand by Harnessing the Power of Consumer Intent
The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods....
3 min read
Measuring Customer Experience During a Global Crisis (Part 1)
As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are...