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At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools available in the most convenient manner possible. So when customers ask why they can’t install products...
2 min read
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
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Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
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With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
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As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
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As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
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This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
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Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
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In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
