2 min read
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That experience may have even stuck with you so much that it just popped into your head. Now try and think...
1 min read
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
2 min read
Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From ensuring merchandise and...
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1 min read
All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of...
1 min read
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
2 min read
Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain project - forgetting the...
2 min read
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
4 min read
Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...
3 min read
Mystery shopping is a great way to measure your customer experience and learn how well your locations are following brand standards. A lot of thought...
