2 min read
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds of travelers looking for convenience and comfort during their journeys.
3 min read
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...
4 min read
With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.
6 min read
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
5 min read
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...
8 min read
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are...
3 min read
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
3 min read
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
