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The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers, subscription and membership programs, back-of-the-house innovations, and many other initiatives to...
3 min read
Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...
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From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.
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In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...
3 min read
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
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Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...
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As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...
4 min read
You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...
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For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...
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Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
