3 min read
Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more, whereas a negative one can lose...
Mystery Shopping (4)
2 min read
Do Something Great with Customer Feedback (Webinar Recap)
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
2 min read
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
4 min read
The Key to Cultivating Loyalty Part 1: Action Customer Feedback
Guest post by Jim Bass, Designing the Difference
1 min read
What You Need to Know About Mystery Shopping in Under 90 Seconds
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
How Cannabis Retailers Can Responsibly Sell Marijuana
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
6 min read
3 Ways to Get the Most Value out of Your Mystery Shopping Program
Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
3 min read
New York Flagship Survey
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
3 min read
4 Ways Restaurant Mystery Shopping Improves Customer Experience
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....