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LiaCX Customer Experience Management Software [Video]
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
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The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
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We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...
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There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
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In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
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We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
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In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....
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Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
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If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
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In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...