Blog

3 min read

Top Takeaways from CXPA Insight Exchange 2018

We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...

How Mobile Checklists Improve Retail Execution

Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...

1 min read

How to Create a CX Approach for Maximum Impact [White Paper]

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...

5 min read

Customer Experience: An Interview with Jim Tincher (Part 2)

In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...

4 min read

Customer Experience: An Interview with Jim Tincher (Part 1)

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...

2 min read

3 Ways Mobile Forms Ensure Safe Food Handling in Restaurants

In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....

1 min read

Customer Experience Management: What Every CX Leader Should Know

Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...

1 min read

Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...

3 min read

Four Ways to Improve Your Hotel Operations

In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...